Technical Consultant

At Cybele Software were changing the way people experience digital workspaces. With Thinfinity® Workspace, weve made it possible for anyone to access Windows applications seamlessly through their browser. Over 5,000 clients around the world rely on us, and were eager to keep growing and delivering innovative solutions.
Technical support at Cybele goes beyond mere troubleshootingits about continuous learning, experimentation, and making a tangible impact. As a Technical Consultant (Remote Access Solutions), youll work with diverse technologies, explore various infrastructures, and test cutting-edge access solutions. Your insights will directly contribute to product development while you tackle complex technical challenges. If youre a driven problem-solver with a passion for hands-on learning, this is the perfect role for you.

Heres what youll work on:
Serve as a trusted advisor to enterprise IT teams, providing expert consultancy during the deployment, rollout, and re-establishment of secure remote access environments leveraging Thinfinity Workspace.
Lead hands-on configuration and optimization efforts across networking, virtualization, and identity componentsincluding remote protocols, VLANs, cloud platforms such as Azure, AWS, Google Cloud Platform (GCP), and private cloud environments, along with firewalls, SSO/MFA integrations, and identity federation systems.
Guide customers through the implementation of Zero Trust Network Access (ZTNA), Remote Privileged Access Management (RPAM), and Virtual Desktop Infrastructure (VDI) solutions, ensuring alignment with security policies, compliance requirements, and operational needs.
Act as an escalation point for high-level technical issues, working with product engineering to troubleshoot advanced cases and contribute feedback for future product enhancements.
Diagnose and resolve complex infrastructure issues during and after deployment, ensuring secure and stable remote access to applications, desktops, and critical internal systems.
Deliver professional, high-impact support through ticketing platforms, email, and live technical sessionsensuring every engagement builds confidence and long-term trust
Maintain clear technical documentation and knowledge transfer materials to support scalability, repeatability, and self-sufficiency within customer teams.

About you:
Youre curious, hands-on, and passionate about exploring new technologies. Whether troubleshooting an issue, optimizing a system, or experimenting with different setups, you thrive on understanding how things work. Youre a strong communicator who can simplify complex concepts and ensure smooth operations.

What makes you a great fit:
6+ years of proven experience as a Technical Consultant, Technical Support Specialist, Systems Administrator, or similar role, with a focus on infrastructure management and product deployment.
Fluency in English (written and spoken).
Strong ability to handle end-to-end infrastructure management, from network setup to application support and troubleshooting.
Expertise in Windows operating systems and Windows Server management, including experience in setting up, managing, and troubleshooting server environments.
Hands-on experience with remote access protocols, such as RDP and VPN.
Experience with virtualization technologies, including VMware, Hyper-V, and cloud platforms like Azure for virtual machine management and network configuration.
Strong knowledge of networking concepts and protocols, including VLANs, DNS, DHCP, TCP/IP
Proficiency with CRM/Jira or similar task management tools.
Familiarity with cloud platforms Like Azure, AWS, GCP, Oracle Cloud, IONOS and experience in configuring cloud-based infrastructures is a plus.
Basic knowledge of HTML, CSS, and REST APIs is a plus

Why Cybele?
At Cybele, our people are at the heart of everything we do. We foster a dynamic environment where autonomy, innovation, and teamwork come together. Youll be part of a team that drives technical excellence and promotes continuous growth.

We offer:
Salary reviews to keep up with inflation.
Hybrid work model: 2 days remote and 3 days in the office.
Free parking for your convenience.
Comprehensive healthcare with OSDE for you and your family.
Performance-based salary adjustments to reward your growth and achievements.
A day off during your birthday month.
Club La Nación Premium membership with exclusive discounts and benefits.
Office perks: snacks and beverages always available.

Our selection process
Our hiring process is designed to be clear and focused on discovering your unique potential. It includes up to three steps:
1HR Interview: An initial meeting to get to know you, share what we do, and explore your background and motivations.
2Technical Interview: Meet our technical team, learn more about our daily challenges, and let us dive into your experience and expertise.
3Technical Assessment: This could be a practical task or an in-depth discussion, depending on your role. It helps us understand your strengths and how you approach challenges.

You dont need to meet every single requirementwhat matters is your enthusiasm and the value you bring. Think you could be a great fit? Lets talk!
Be part of the team redefining the future of technology!