Technical Support Agent Remote

Join a fast-growing global team and provide world-class technical support!
At Influx, we provide on-demand customer service for brands and tech companies 24/7, every day of the yearincluding holidays. Our remote-first workforce spans multiple regions, ensuring seamless and efficient technical support to customers worldwide.
We are seeking a detail-oriented, tech-savvy problem solver with strong technical support skills to join our growing Americas team! About the Role
As a Technical Support Agent, you will:
Diagnose and resolve technical issues for customers across various industries.
Provide expert support on web development, troubleshooting, and general IT-related queries.
Communicate clearly and effectively via email and chat in fluent English.
Collaborate with team members to improve service delivery and knowledge-sharing.
Ensure a positive customer experience by demonstrating patience, empathy, and professionalism. What Were Looking For Core Technical Skills:
Technical Proficiency Strong knowledge of IT troubleshooting, web technologies, and problem resolution.
Problem-Solving Skills Ability to diagnose issues quickly and implement effective solutions under pressure.
Time Management Ability to prioritize and handle multiple support tickets efficiently.
Adaptability Ability to learn new technologies, processes, and systems quickly.
Knowledge Management Effective use of internal documentation and resources to resolve issues efficiently.
Continuous Learning Willingness to stay updated on emerging tech trends and best practices. Soft Skills:
Empathy & Patience Ability to remain calm and professional while assisting frustrated customers.
Active Listening Fully engaging with customers to ensure their concerns are thoroughly understood.
Effective Communication Ability to explain technical concepts clearly to non-technical users.
Positive Attitude A proactive and optimistic approach to customer interactions.
Cultural Sensitivity Ability to communicate effectively with customers from diverse backgrounds. Qualifications
Tertiary qualification (completed or in progress) in Information Technology, Computer Science, or a related discipline (not necessary but preferred).
Certifications in the technical field (preferred).
Experience in technical reporting and documentation.
Ability to multitask effectively while handling computer-based work and phone conversations.
1 year of experience in a technical support or helpdesk role (desirable) Hardware Requirements
Minimum Requirements:
Processor: Intel Core i5 or AMD Ryzen 5
RAM: 8 GB
Storage: 256 GB SSD
Display: 15.6-inch Full HD (1920 x 1080)
Operating System: Windows 10 or 11
Recommended Specifications:
Processor: Intel Core i7 or AMD Ryzen 7
RAM: 16 GB
Storage: 512 GB SSD
Display: 15.6-inch or larger Full HD screen
Operating System: Windows 11
Additional Items:
Webcam & Microphone A high-quality webcam and microphone for virtual meetings and team communication. What We Offer
Remote Work Flexibility Work from home with a global team.
Professional Growth Be part of a fast-growing company with opportunities for career advancement.
Supportive Work Culture Join a team that values fairness, collaboration, and innovation.
Exciting Client Exposure Work with leading tech companies in the USA, EU, and beyond.
Continuous Learning Gain new skills and training in an ever-evolving industry. About Influx
Influx is a fast-growing company providing on-demand customer service solutions for global brands and tech companies. Our fully remote workforce ensures 24/7 technical support while leveraging data, training, and insights to deliver world-class customer experiences.
If you have strong technical skills, problem-solving abilities, and a passion for customer service, wed love to hear from you!