Call Center Agent Full time

Job Objective:
The Call Center Agent will be responsible for handling customer interactions and providing support, offering effective solutions and excellent customer service. This position requires a high level of English proficiency (C1) to interact with international clients, ensuring a satisfactory customer experience.
Responsibilities:
Handle incoming calls and make outgoing calls to customers, providing assistance in English in a professional and friendly manner.
Resolve customer inquiries, complaints, and requests efficiently and effectively, maintaining a high level of satisfaction.
Provide technical support and guidance on products or services as needed.
Document all customer interactions in the system, ensuring accurate case records.
Identify opportunities to improve customer experience and provide proactive solutions.
Adhere to quality standards for customer service, including response times and resolution metrics.
Participate in training and updates on processes or products to maintain service quality.
Manage and resolve customer issues swiftly, escalating cases when necessary.
Stay updated on company policies, procedures, and promotions.
Requirements:
C1 level of English or higher, with excellent verbal and written communication skills.
Previous experience in call centers or customer service (preferably in bilingual environments).
Exceptional interpersonal skills and the ability to work effectively in a team.
Ability to resolve issues quickly and efficiently.
Proficiency with technological tools, including CRM systems and communication platforms.
Positive, proactive attitude with a strong customer service orientation.
Availability to work on-site in Buenos Aires.
Flexibility to work rotating shifts if necessary.
We Offer:
Ongoing training in products, services, and customer service skills.
A dynamic and collaborative work environment.
Opportunities for professional growth within the company.
Competitive salary and additional benefits.