Community manager inglés

- Conceptualize, build and manage the company's presence across social media platforms.
- Develop and manage community engagement activities such as contests, promotional campaigns, and other engagement projects.
- Collect and analyze social media data to adjust the strategy as needed.
- Develop and produce high-quality, informative, and interesting press releases, press kits, and related materials.
- Develop a reputation management strategy to maintain the brand's positive image in the community.
- Stay globally aware, identifying and forecasting trends in social media, and adjusting the strategy accordingly.
- Collaborate with the customer service team to ensure customer inquiries and issues are appropriately addressed.
- Plan, execute and track marketing programs such as email, event, social media, and content marketing.
- Propose new ideas and concepts for social content to drive engagement.
- Facilitate scaling brand and company awareness through various social media channels.
- Monitor company and brand online reviews and respond to each review, addressing any negative reviews with customer service and operations teams.
- Identify and report on community trends to internal teams and advising on potential proactive or reactive actions.